Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last Updated: February 17, 2025

1. Introduction

RiskMize ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our geospatial security intelligence platform, mobile application, website, and related services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

  • Account Information: Name, email address, company name, phone number, and password when you create an account
  • Profile Information: Job title, organization details, and preferences
  • Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
  • Communications: Messages, support requests, and feedback you send to us
  • Content: Incidents, routes, geofences, and other data you create or upload through the Service

2.2 Information Collected Automatically

When you use our Service, we automatically collect certain information, including:

  • Device Information: Device type, operating system, unique device identifiers, mobile network information
  • Location Data: Precise or approximate location data when you use location-based features (with your permission)
  • Usage Data: Pages visited, features used, time spent, click patterns, and interaction data
  • Log Data: IP address, browser type, access times, referring URLs, and error logs
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track activity and improve your experience

2.3 Information from Third Parties

We may receive information about you from third-party services, including authentication providers (e.g., Google, Apple Sign-In), payment processors, analytics providers, and public data sources for threat intelligence.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Service
  • Process transactions and send related information
  • Send technical notices, updates, security alerts, and support messages
  • Respond to your comments, questions, and requests
  • Monitor and analyze usage patterns and trends
  • Detect, prevent, and address technical issues and security threats
  • Personalize your experience and deliver relevant content
  • Send marketing communications (with your consent, where required)
  • Comply with legal obligations and enforce our terms

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Service Providers: Cloud hosting, payment processors, analytics, email and communication services, and customer support platforms
  • Legal Requirements: When required by law or in response to valid requests by public authorities
  • Business Transfers: In the event of a merger, acquisition, or sale of assets
  • With Your Consent: When you give us explicit consent or direct us to share

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption of data in transit and at rest, regular security assessments, access controls, secure data centers, and employee training on data protection. No method of transmission over the Internet or electronic storage is 100% secure; we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have rights to access, update, export, or delete your personal information; opt out of marketing communications; control location data through your device settings; and control cookies through your browser settings.

7. Data Retention

We retain your personal information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Retention may vary based on the type of information, your subscription plan, legal requirements, and legitimate business needs.

8. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We take appropriate safeguards to ensure your information receives adequate protection.

10. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of the Service after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

RiskMize
Email: privacy@riskmize.com
Website: https://riskmize.com

13. Regional Privacy Rights

13.1 European Economic Area (EEA) and United Kingdom

If you are in the EEA or UK, you have additional rights under the GDPR, including the right to access, rectification, erasure, restrict processing, data portability, object to processing, and withdraw consent. Contact us at privacy@riskmize.com to exercise these rights.

13.2 California Residents

If you are a California resident, you have rights under the CCPA, including the right to know what personal information is collected, the right to delete personal information, the right to opt-out of the sale of personal information (we do not sell personal information), and the right to non-discrimination. Contact us at privacy@riskmize.com to exercise these rights.